Which Housecall Pro plan includes review request automation?

Housecall Pro's Grow plan ($169/month) and above include the review request feature. The Basic plan ($65/month) does not include automated review requests. If you're on Basic, you'll need to upgrade to Grow or use a third-party review platform.

Does Housecall Pro send review requests automatically after invoice payment?

Yes — Housecall Pro's review request automation triggers after the invoice is paid, which is the optimal timing for most home-service contractors. You can configure the delay (immediate, 24 hours, or a custom delay) and the follow-up sequence in Settings → Reviews.

Is Housecall Pro's review feature compliant with Google's policies?

Housecall Pro's native review request feature sends requests to all invoiced customers without satisfaction-based filtering — which is compliant with Google's no-gating policy. Avoid any configuration that adds a pre-screening step that routes customers differently based on how happy they are.

ReviewShield + Housecall Pro: Review Requests Built Into Your Job Workflow

Housecall Pro is widely used by HVAC, plumbing, electrical, and cleaning contractors. The Grow plan ($169/month) includes native review request automation that triggers from completed and paid jobs — making it one of the most integrated options for contractors who don't want to manage a separate review platform.

This guide covers the Housecall Pro setup, optimal configuration, compliance check, and how ReviewShield complements the Housecall Pro workflow for removing policy-violating reviews.

Key Takeaways

Housecall Pro Grow plan includes review automation built in — check your plan before buying a separate tool.
Triggers after invoice payment — the ideal timing for home-service trade review requests.
Compliant by default: no satisfaction-based gating in the native feature.
ReviewShield and Housecall Pro are complementary: generation + protection = full review management.

Setting up review requests in Housecall Pro

Plan requirement: Housecall Pro Grow ($169/month) or above. Basic plan users need to upgrade or use a third-party platform.

Step 1: Access review settings Go to Settings → Reviews in your Housecall Pro dashboard. Enable the review request feature.

Step 2: Connect your Google Business Profile Housecall Pro requires a connected GBP to automatically use your review link. Connect your profile under Settings → Integrations → Google Business Profile.

Step 3: Configure the trigger and timing

Trigger: Invoice paid
Delay: 24 hours (recommended — gives customer time to settle and reduces "too soon" friction)
Follow-up: 4 days after first message if no review posted

Step 4: Write your message template Housecall Pro provides a default template. Customize it to match your brand voice:

Hi [Customer Name],

Thanks for letting [Company Name] take care of your [service type] today.
If you have 30 seconds, leaving a Google review helps other homeowners find us:

[Google Review Link]

Thanks so much — [Your Name]

Step 5: Test with a real job Create a test customer, invoice, and payment event. Verify:

Message arrives within the configured delay
Google review link resolves correctly on mobile
Follow-up fires at day 4–5 if the test account doesn't review

Compliance verification

Housecall Pro's native review request is compliant as configured — it sends to all paid-invoice customers without filtering by satisfaction score.

One risk point: If you use any Housecall Pro integration with a reputation management platform that adds a pre-review survey, check whether that survey routes customers to different destinations based on their score. If unhappy customers are being sent to a private form while happy ones go to Google, that's gating — a violation regardless of which platform executes it.

The compliant configuration: invoice paid → review request to all customers → Google link for everyone → no satisfaction-score routing.

Using Housecall Pro records to verify reviews

When a suspicious review appears on your Google profile, Housecall Pro's customer and job records are your verification tool:

Verification steps:

Search customers by first/last name matching the review
Search by phone number if name doesn't match
Check job history for the approximate date of the review — does a matching job exist?
Compare service type in the review against job records

If no matching customer or job exists in Housecall Pro, you have a strong starting point for a ReviewShield removal case. Export the relevant search results as evidence before initiating the case.

When to open a ReviewShield case from your Housecall Pro workflow

A review appears from a name with no matching Housecall Pro customer record
Review content describes a service or date that doesn't match any job in your records
Multiple suspicious reviews appear in a cluster within 48–72 hours
Review contains language that violates Google's content policies (threats, off-topic content, hate speech)

What to bring to a ReviewShield case:

Screenshot of the Google review (include the reviewer's name and date)
Housecall Pro search results showing no matching customer
Any other context (competitor activity, recent dispute with a non-customer)

ReviewShield charges $499 per removed review, pay-on-removal — no charge if the review doesn't come down.

Got a fake review killing your jobs?

Paste it into our free checker: find out in seconds if it violates Google policy and can be removed. No account needed.

Check a review free

Housecall Pro's built-in review automation handles the generation side of your reputation management — consistently asking every paid-invoice customer for an honest Google review. ReviewShield handles the protection side — removing reviews that violate Google's policy and don't belong on your profile. The two systems together give you a complete, platform-native review management workflow.